CCTP-Human Resource Management Professional Program

  • Description
  • Objectives
  • Outline
  • Materials
  • Certification
  • System Requirements
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Our Complete Career Training Programs (CCTP) include both the training you need and the skills you will want in order to be prepared for your new career. We have taken online career programs to a whole new level by bundling our Career Training with Personal Enrichment courses to ensure you have a diversified learning experience.

Our mentor-supported career courses focus on the industry standards that prepare you for your chosen career or certification. You will also get our smaller, four-week long, instructor-led personal enrichment courses to further your employment training.

Sign up today for this all-inclusive career training program!

**Please Note: Office 2016 is available upon request

Human Resources Management

Human Resource Management activities exist throughout any organization, regardless of size or business frameworks. Our Human Resource Management course weaves together solid human resource principles, timely research, and recent changes, such as the expanded use of technology in recruiting processes and talent acquisition. This course examines important challenges facing managers and employees in today's business climate. Interesting case studies explore real companies and organizations in-depth and delve into some of today's most effective, unique approaches in dealing with HR issues.

Prerequisite: None


Human Resources Exam Prep (PHR/SPHR)

Our Human Resources Exam Prep course is designed to provide human resource professionals with a fun and engaging opportunity to prepare for the revised Professional in Human Resources (PHR) and Senior Professional in Human Resources (SPHR) certification exams. The Human Resources Exam Prep course walks you through the process of applying your professional knowledge and skills to the PHR/SPHR exam questions.

Prerequisite(s): Human Resource Management

Leadership & Goal Attainment

Looking for ways to make your company great, motivate your employees, and grow profits? Then Leadership & Goal Attainment is the course for you. In the first part of this course you will learn how relational leadership is not just a theory or a buzzword, but a way of managing through relationship-building to bring out the very best in one's employees. You will see how some executives succeeded where others failed and take advantage of those lessons of success to create your own.

Why do some genius-level leaders seem to drain intelligence and performance out of the people around them, while others stimulate, motivate, and get so much more out of their work associates? The second part of this course uses Liz Wiseman’s book to label the former group, people who need to be the smartest person in the room, as diminishers, while the latter are multipliers, people who use their smarts to stimulate and enhance the creativity of the group. This section of the course identifies what is considered the five most important disciplines that help managers to think and act more like multipliers, bringing people together, and giving others on the team more freedom, power, and responsibility, which ultimately generates self-worth and satisfaction. 

The third part of this Leadership & Goal Attainment course will help you with setting and achieving your goals. While it can be difficult to set truly meaningful and motivational goals, it is one of the most essential steps to business success. Even more importantly, setting, working toward and achieving measurable goals is how we all grow personally while contributing to organizational success.

Prerequisite: None


Microsoft® Office (MOS) 2019

If you're looking for a way to get up to speed quickly on the newest version of Microsoft Office, this course offers step-by-step instructions to make it easy. Office 2019 has new features and tools to master, and whether you're upgrading from an earlier version or encountering the Office applications for the first time, you'll appreciate this simplified approach.

This course covers:

  • Microsoft Word 2019
  • Microsoft Excel 2019
  • Microsoft PowerPoint 2019
  • Microsoft Outlook 2019
  • Microsoft Access 2019
  • Microsoft Publisher 2019

Microsoft Office holds more than 90 percent of the market for Windows-based productivity suites. Our MS Office 2019 course makes this technology easy to understand, even for those who are new to computers. 

NOTE: This course does NOT include the MS Office programs themselves. Students will need to have Office 2019 already installed on their computers. 

Better Interpersonal Communication

Interpersonal Communication is a very important skill that is needed to develop and maintain personal and professional relationships. Just because you are talking does not mean you are communicating. This course will take you through the steps involved in understanding the importance of interpersonal communication and the effect on our daily interactions.

* You have 4 weeks to complete this course from date of your enrollment.

** Course Subject to Change.

Human Resource Essentials

Whether you are a newly promoted manager, a business owner or a human resource professional, knowing the ins and outs of dealing with HR issues is critical to your success. Our Human Resource Essentials course is designed to provide an overview of specific human resource functions. Throughout this course, we will explore the road map of human resources through legal issues, recruiting and retaining the best employees to terminating poor performers.

* You have 4 weeks to complete this course from date of your enrollment.

** Course Subject to Change.

Emotional Intelligence in the Workplace

Emotional intelligence provides a road map for us to know whether we are on the right track in our personal and professional lives. Emotional intelligence is our guide for how we relate to others, and it can determine our success in managing conflict and finding our passion in life and work. This course will provide both an overview of emotional intelligence as well as provide a guide for how to address the issues creating conflict in your personal and professional life and the tools to face those challenges and find success. 

* You have 4 weeks to complete this course from date of your enrollment.

** Course Subject to Change.

** Course Subject to Change.

Human Resources Management

After completing this course, you should be able to:

  • Identify each of the major HRM functions and processes of strategic HRM planning
  • Recall the principles of recruitment, selection, training and development, compensation and benefits
  • Recognize emerging trends, opportunities and challenges in performance appraisal
  • List training and development processes as well as future trends for HRM globalization
  • Define strategic HR planning and the HRM process to the organization’s strategic management and decision-making process

Human Resources Exam Prep (PHR/SPHR)

After completing this course, you should be able to:

  • Recognize federal legislation governing HR practices and identify appropriate courses of action
  • Differentiate between human resource management and development activities
  • Recall methods for recruitment and selection procedures
  • Choose how to apply HR code of ethics
  • Identify how adults learn and transfer new information to improve on-the-job performance

Leadership & Goal Attainment

After completing this course, you should be able to:

  • List the strategies for becoming a multiplier
  • Identify the types of leaders and the effects they have on the workforce
  • Recall the steps involved in creating an enjoyable and effective workplace
  • Recognize the process for effectively setting and achieving goals
  • Recall the core elements of relationship leadership 

Microsoft® Office (MOS) 2019

After completing this course, you should be able to:

  • Recall ways to create, edit, and print documents in Word
  • Recognize how to create and manage worksheets in Excel
  • Identify the steps to develop presentations in PowerPoint
  • List how to create and manage databases in Access
  • Identify the steps to manage email and calendars in Outlook
  • Describe ways to create professional publications with Publisher

Better Interpersonal Communication

After completion of this course you should be able to:

  • Recognize the basics and importance of verbal and nonverbal communication
  • Identify steps associated with the learning process and how to improve your listening skills
  • Recall types of personality styles and the perception process
  • List styles of conflict and what contributes to it


Human Resource Essentials

After completing this course, you should be able to:

  • Identify recruiting functions and how they are implemented
  • Recognize the importance of performance evaluations and employee benefits
  • Recall aspects of employee/labor relations
  • Describe how to manage a diverse workplace

Emotional Intelligence in the Workplace

After completing this course, you should be able to:

  • Define emotional intelligence
  • Identify the components of emotional intelligence and how it develops
  • List the seven steps to emotional intelligence
  • Recall how to build emotional intelligence in the workplace

Human Resources Management

Human Resource Management Module 1
The Role of Human Resources

  • Human Resource Management Day to Day
  • The Role of Human Resource Management
  • Staffing
  • Compensation and Benefits
  • Retention
  • Human Capital
  • Skills Needed for Human Resource Management
  • Today’s Human Resource Management

Human Resource Management Module 2
Developing and Implementing Strategies for HRM Plans

  • The Value of Planning
  • Strategic Planning
  • Steps to Strategic Plan Creation
  • Human Resource Management vs. Personnel Management
  • Writing the Human Resource Management Plan
  • Tips in Human Resource Management Planning

Human Resource Management Module 3
Diversity and Multiculturalism

  • Hiring Multiculturally
  • Power and Privilege
  • Why Diversity and Multiculturalism?
  • Recruitment and Selection
  • Pay and Promotion
  • Diversity Plans
  • Multiculturalism and the Law
  • Equal Employment Opportunity Commission

Human Resource Management Module 4

  • Keeping Up with Growth
  • The Recruitment Process
  • Recruitment Strategy
  • Technology in Recruitment
  • Job Analysis and Job Descriptions
  • The Law and Recruitment
  • Immigration Reform and Control Act
  • Patriot Act
  • EEO Set of Laws
  • Recruitment Strategies

Human Resource Management Module 5   

  • The Interview
  • The Selection Process
  • Criteria Development and Resume Review
  • Interviewing
  • Testing and Selecting
  • Making the Offer

Human Resource Management Module 6
Compensation and Benefits

  • Matching Compensation with Core Values
  • Goals of a Compensation Plan
  • Developing a Compensation Package
  • Internal and External Pay Factors
  • Types of Pay Systems
  • Job Evaluation Systems
  • Pay Theories
  • Laws Relating to Pay

Human Resource Management Module 7
Retention and Motivation

  • The Costs of Turnover
  • Reasons for Voluntary Turnover
  • Retention Plans
  • Theories on Job Dissatisfaction
  • Sources of Employee Satisfaction Data
  • Implementing Retention Strategies
  • Succession Planning

Human Resource Management Module 8
Training and Development  

  • Steps to Take in Training an Employee
  • Employee Orientation
  • In-House Training
  • Mentoring
  • External Training
  • Types of Training
  • Training Delivery Methods
  • Designing a Training Program

Human Resource Management Module 9
Successful Employee Communication

  • Communication Strategies
  • Communication and Emotional Intelligence
  • Communication Directions
  • Communication Styles
  • Crisis Communication
  • Nonverbal Communication
  • Listening
  • Management Styles

Human Resource Management Module 10
Employee Performance Management

  • Handling Performance
  • Types of Performance Issues
  • What Influences Performance?
  • Defining Discipline
  • Performance Issues
  • Alternative Dispute Resolution
  • Handling Performance
  • Employee Rights

Human Resource Management Module 11
Employee Assessment and Talent Management

  • Performance Evaluation Systems
  • Performance Appraisal Systems
  • Performance Appraisal Legal Considerations
  • Appraisal Methods
  • Management by Objectives
  • Completing and Conducting the Appraisal
  • Best Practices in Performance Appraisals

Human Resource Management Module 12
Working with Labor Unions

  • History and Organization of Unions
  • Current Union Challenges
  • Labor Union Laws
  • The Unionization Process
  • Collective Bargaining
  • Working with Labor Unions
  • Administration of the Collective Bargaining Agreement

Human Resource Management Module 13
Safety and Health at Work   

  • Training for Safety
  • Occupational Safety and Health Administration
  • Right-to-Know Laws
  • OSHA Enforcement
  • Health Hazards at Work
  • Stress Management
  • Cumulative Trauma Disorders
  • Chemical and Substances
  • Workplace Violence

Human Resource Management Module 14
International HRM 

  • Offshoring
  • Outsourcing
  • The Global Environment
  • HRM Global Strategies
  • Staffing Internationally
  • Types of Staffing Strategy
  • International HRM Considerations

**Outlines are subject to change, as courses and materials are updated.**

Human Resources Exam Prep (PHR/SPHR)

Human Resources Exam Prep Module 1  
PHR Business Management, Talent Planning, and Acquisition

  • Certifying Human Resource Professionals
  • Organizations
  • Mission, Vision, Values
  • Enterprise Risk Management
  • Qualitative and Quantitative Analysis
  • Talent Planning
  • Job Analysis and Description
  • Staffing Programs

Human Resources Exam Prep Module 2 PHR Learning and Development   
Organizational Development

  • Employee Training Programs
  • Metrics
  • Budgeting and Accounting for Total Rewards
  • Compensation
  • Benefits
  • Payroll

Human Resources Exam Prep Module 3
PHR Employee and Labor Relations

  • Human Relations
  • Organization Climate and Culture
  • Employee Rights and Responsibilities
  • Performance Management Programs
  • Organization Exit/Off-Boarding Processes
  • Labor Relations
  • Risk Overview

Human Resources Exam Prep Module 4
SPHR Leadership, Planning, and Acquisition

  • Organizational Planning and Strategy
  • Strategic Management
  • Human Capital Management Plans
  • Service Delivery and Technology
  • Project Management Concepts
  • Recruiting and Selection
  • Strategic Workforce Planning

Human Resources Exam Prep Module 5 
SPHR Learning and Development, Total Rewards, and Employee Relations

  • Learning and Development Defined
  • The Role of the Behavioral Sciences
  • Succession Plans
  • Integrated Talent Management
  • Fiduciary Responsibility
  • Basic Budgeting and Accounting
  • Equity Compensation
  • Human Relations
  • Diversity and Inclusion
  • Workplace Safety and Security

**Outlines are subject to change, as courses and materials are updated.**

Leadership & Goal Attainment

Leadership & Goal Attainment Module 1
Relational Leadership

  • Overview of the Relational Model
  • Comparing Leadership Styles
  • Enhancing Your Personal Leadership
  • Exploring and Assessing the Basic Framework
  • Assessment, Compromise, and Focus as Leadership Traits
  • In-Depth View of the Relational Leadership Model
  • Understanding the Core Elements
  • Key Components of a Relational Organization
  • Shifting from Non-Relational to Relational Leadership
  • Adopting a New Style for Dealing with People
  • The Critical Role as Leader
  • Preserving the Organization’s Environment

Leadership & Goal Attainment Module 2
Developing as a Leader

  • Apply Discipline
  • Execute Winning Activities
  • Avoid Shortcuts
  • Manage Risk
  • The Power of Leadership
  • Building on Strengths
  • Applying Your Self-Knowledge
  • Creating a Great Place to Work
  • The Building Blocks of Trust
  • Make Stress a Positive Force
  • The Value of Relationalism
  • Community Leadership
  • The Relational Leader at Home

Leadership & Goal Attainment Module 3
Multiplier versus Diminishers

  • The Multiplier Effect
  • Resource Leveraging
  • The High Cost of Diminishers
  • The Mind of the Multiplier
  • The Five Disciplines of the Multiplier
  • The Talent Magnet
  • Four Practices of the Talent Magnet
  • The Diminishers’ Approach
  • The Liberator
  • Tyrant versus Liberator
  • Three Practices of the Liberator
  • The Challenger
  • The Know-it-All versus the Challenger

Leadership & Goal Attainment Module 4
Becoming a Multiplier

  • The Debate Maker
  • Practices of the Debate Maker
  • Debate Making as Resource Leverage
  • The Investor
  • The Micromanager versus the Investor
  • The Diminishers’ Approach to Execution
  • Leveraging Your Investment
  • Becoming a Multiplier
  • From Resonance to Resolve
  • The Accelerators
  • Sustaining Momentum
  • Genius or Genius Maker

Leadership & Goal Attainment Module 5
Goals and Goal Setting

  • What is a Goal?
  • Goals & Objectives Pyramids
  • Who Sets Goals?
  • The Goal Setting Process
  • Adopt & Adapt the Goal
  • Identifying and Documenting Goals
  • Writing S.M.A.R.T. Goals
  • Goal Development and Planning
  • Action Plans
  • Obstacles to Goal Attainment
  • Goal Achievement
  • Taking Action

**Outlines are subject to change, as courses and materials are updated.**

Microsoft® Office (MOS) 2019

Microsoft Office 2019 Module 1
Common Office Tasks

  • All About Office 365
  • Office Interface
  • Saving Your Files
  • Manipulating the Text
  • Handling Case or Capitalization
  • Entering Symbols and Foreign Characters
  • Undoing and Repeating Commands
  • Correcting Typos
  • AutoCorrect Command

Microsoft Office 2019 Module 2
Working With Word Part 1

  • Speed Techniques
  • Creating a New Document
  • Selecting Text
  • Laying Out Text and Pages
  • Numbering
  • Headers and Footers
  • Hyphenating Text
  • Word Styles
  • Constructing the Perfect Table
  • Neat Table Tricks

Microsoft Office 2019 Module 3
Working With Word Part 2

  • Spelling and Grammatical Errors
  • Finding and Replacing Text
  • Desktop Publishing with Word
  • Experimenting with Themes
  • Highlighting Parts of a Document
  • Track Changes
  • Reports and Scholarly Papers
  • Generating a Table of Contents
  • Compiling a Bibliography

Microsoft Office 2019 Module 4
Working With Excel

  • New Excel Workbook
  • Entering Data in a Workbook
  • Refining Your Worksheet
  • Selecting Cells
  • Deleting, Copying and Moving Data
  • Formulas and Functions
  • Laying Out a Worksheet
  • Analyzing Data
  • Managing Information Lists

Microsoft Office 2019 Module 5   
Working With PowerPoint

  • Creating a New Presentation
  • Selecting, Moving and Deleting Slides
  • Themes and Slide Backgrounds
  • Choosing Slide Size
  • Footers and Headers on Slides
  • Transitions and Animations
  • Adding Audio
  • Adding Notes
  • Rehearsing and Timing

Microsoft Office 2019 Module 6
Working With Outlook

  • Outlook Folders
  • Categorizing Items
  • Searching for Stray Folder Items
  • Contacts Folder
  • Handling Email
  • Calendar
  • Scheduling Appointments and Events
  • Managing Time and Schedule
  • Tasks, Reminders and Notes

Microsoft Office 2019 Module 7
Working with Access

  • Tables and Queries
  • Forms
  • Creating a Database File
  • Designing a Database
  • Field Properties
  • Entering Data
  • Sorting
  • Querying
  • Filtering for Data

Microsoft Office 2019 Module 8
Working with Publisher

  • Introducing Frames
  • Creating a Publication
  • Redesigning a Publication
  • Formatting Text
  • Text Wraps
  • Placeholder Pictures
  • Frames
  • Decorating the Text
  • Design Checker

Microsoft Office 2019 Module 9
Working with Charts and Graphs

  • Creating a Chart
  • Saving a Chart as a Template
  • Chart Tricks
  • SmartArt Diagram
  • Handling Graphics and Photos
  • Touching Up a Picture
  • Drawing and Manipulating Lines, Shapes and Objects
  • WordArt

Microsoft Office 2019 Module 10
One Step Beyond

  • Customizing the Ribbon
  • Customizing the Quick Access Toolbar
  • Ways of Distributing Your Work
  • Working with Publisher
  • Printing a Publication
  • Filing Sharing and Collaborating
  • OneDrive
  • Sharing Files and Folders with Other

Better Interpersonal Communication

Better Interpersonal Communication Module 1
Introduction to Communication

Because it’s such a commonplace activity, we usually don’t think about how we communicate too much. However, the power of effective, persuasive communication should never be underestimated. Your success in any number of settings—in your relationships, in school, on the job, and as a member of society— hinges on your ability to master the full communication process. Our first module discusses the basics of verbal and nonverbal communication, as well as uses and misuses.

  • Why We Communicate
  • Verbal Communication
  • Nonverbal Communication
  • Uses and Misuses
  • Cultural Differences and Language

Better Interpersonal Communication Module 2
Listening, Self-Esteem, and Self-Disclosure

Listening is the learned process of hearing, attending, evaluating, retaining, and responding to verbal and nonverbal messages. In this module we will learn more about each stage of the listening process: review both the benefits to listening, as well as the challenges to effective listening; and explore the ways in which you can improve your listening skills. We’ll also discuss the principles behind self-concepts and self-disclosure.

  • Listening Process
  • Benefits to Listening
  • Steps for Improving Your Listening Skills
  • Self-Concepts
  • Self-Disclosure

Better Interpersonal Communication Module 3
Personality Styles and Perception

Do you notice that you act in different ways around certain people? Perhaps you act inhibited around your supervisor, but you wish you could act confident like you do around your co-workers and other colleagues. In other situations, you act polite and deferential around acquaintances, but may wish you could act more sociable like you do around your friends. In this module, we’ll discuss how personality styles effect communication as well as the perception process. Finally, we’ll explore the basics behind defense mechanisms.

  • How Does Personality Style Effect Communication?
  • Physiological and Psychological Factors of Perception
  • Challenges to the Perception Process
  • What is Defensiveness?
  • Defense Mechanisms

Better Interpersonal Communication Module 4  
Conflict and Electronic Communication

Interpersonal conflict occurs in interactions where there are real or perceived incompatible goals, scarce resources, or opposing viewpoints. We’ll discuss types of conflict and conflict styles in our final module, as well as characteristics of electronic communication.

  • What is Conflict and What Contributes to It?
  • Types of Conflict
  • Conflict Styles
  • What is Electronic Communication?
  • Characteristics and Misuses of Electronic Communication

Human Resource Essentials

Human Resource Essentials Module 1
Strategic Planning in Human Resources and Recruiting Functions

To be able to understand the human resource function, you must first define and understand the strategy and mission statement of your company.  In this module, we will learn the importance of understanding where you are going and how the human resource function integrates into this mission. We will also dive into recruiting functions and how they are implemented.

  • Organizational Strategy
  • Mission Statement
  • Talent Acquisition
  • Onboarding
  • Talent Development

Human Resource Essentials Module 2
Useful Performance Evaluations and Benefits

During this module, we will look at why performance evaluations are used and what the benefits are for the employer and employee. We will also dive into the types of benefits that are issued to employees and learn how they are used in the workplace.

  • What is a Performance Evaluation
  • Benefits
  • Insurance and Retirement
  • Compensation Factors
  • Salary Data

Human Resource Essentials Module 3
Employee/Labor Relations and the Diverse Workplace

In module three we define what employee relations are, as well as what type of legal considerations there are in the hiring process. We also look at aspects of how to manage a diverse workplace.

  • Employee Relations
  • Manager’s Philosophy
  • Legal Considerations
  • Managing a Diverse Workforce
  • Measuring the Impact of Diversity

Human Resource Essentials Module 4
Technology and Workplace Challenges

In our final module we will discuss what major role technology plays in the workplace and how it is a competitive advantage. We will close out the class with learning about the current changes that affect the workplace today, how to adapt to changes and how this can be crucial in the success or failure of a company.

  • Technology and Change
  • Policies in the Workplace
  • HRIS (Human Resources Information System)
  • Changes in the Workforce
  • Organizational Culture

Emotional Intelligence in the Workplace

Increase Your Emotional Intelligence Module 1
Section 1 What Are Emotions?

This module will define emotional intelligence and provide an overview of how emotions exist in our brain and link to our behaviors. Emotional intelligence is both about the choices we make as well as how our interactions with others can influence how we feel. Emotions are linked to our thoughts and our actions, all influencing our behaviors and performance in the workplace.

  • The anatomy of emotion
  • How feelings influence our performance
  • The relationship between values and emotions
  • Emotional Hijacking
  • The cognitive component of emotion

Increase Your Emotional Intelligence Module 2
Section 2 The Components of Emotional Intelligence

In order to improve on our emotional intelligence, we must first understand the components of emotional intelligence. Emotional intelligence, unlike our IQ, is not fixed or limited. Our emotional capacity can increase with experience and age. This module will focus on the components of emotional intelligence and how emotional intelligence develops.  

  • Emotional intelligence as a partnership
  • The emotional intelligence model
  • Self-awareness in emotional intelligence
  • The role of a self-coach
  • The power of observation

Increase Your Emotional Intelligence Module 3 
Section 3 Seven Steps to Emotional Intelligence

Knowing the steps to build emotional intelligence is key to understanding how it functions in the workplace. Being a strong observer of the self and others is the beginning step in a process that ends with reflection. This module will continue where the previous one left off with an in depth discussion of the remaining steps to emotional intelligence in the workplace.

  • Know your emotion modus operandi
  • Pitfalls of interpretation
  • Engaging in a pause
  • Visualization
  • Methods for practicing reflection

Increase Your Emotional Intelligence Module 4 
Section 4 Emotional Intelligence at Work

There are many methods of increasing emotional intelligence in the workplace. While there is a lot to be done as an individual, emotional intelligence always involves a relationship with someone else. Building emotional intelligence at work requires both an ability to understand the self and to collaborate with those around you. This module will discuss how to build emotional intelligence in the workplace through empathy, collaboration, social expertise, and knowing your purpose.

  • Building self-awareness
  • Empathy in the workplace
  • Increasing social bonds in the workplace
  • Reducing conflict, improving collaboration
  • Knowing Your Purpose

Ed4Career is committed to being both environmentally conscious and making it easier for you to study! We’re making your education mobile! All of our textbooks are now provided as eTextbooks*. You can access them on your laptop, tablet, or mobile device and can study anytime, anywhere.

The move away from physical books to eTextbooks means you get the latest, most up-to-date version available. This also makes your training more accessible, so you can study anywhere you have your phone or tablet. The best part is that all materials are included in your training cost so there are NO extra fees for books!**

*A few courses still have physical materials.

Human Resources Management

Upon successful completion of this Human Resource Management course, students will be prepared to sit for the HRCI certification exam to become an Associate Professional in Human Resources (aPHR).

Human Resources Exam Prep (PHR/SPHR)

Upon successful completion of this Human Resources Exam Prep (PHR/SPHR) course and the required professional HR experience, students will be prepared to sit for the HRCI certification exam to become a Professional in Human Resources (PHR®) or a Senior Professional in Human Resources (SPHR®). The PHR is open to HR professionals with a minimum of 2 years professional experience with a Bachelor's degree or 4 years experience with a high school diploma and the SPHR is available to those with a minimum of 7 years professional experience. The PHR is open to HR professionals with at least 2 years professional experience and the SPHR is available to those with a minimum of 7 years professional experience.

Microsoft® Office (MOS) 2019

After completing this course, you will be prepared for the Microsoft Office Specialist exams. The Microsoft Office Specialist Program has multiple levels. In order to quality for Microsoft Office Specialist Associate, you must complete any 3: • Excel Associate • Word Associate • Outlook Associate • PowerPoint Associate In order to quality for Microsoft Office Specialist Expert, you must already be an Microsoft Office Specialist Associate and complete any 2: • Access Expert • Word Expert • Excel Expert **Certification exams are not included in the cost of the course.**

** Certification exams are not included in the cost of the course.**

Internet Connection

  • Broadband or High-Speed - DSL, Cable, and Wireless Connections

*Dial-Up internet connections will result in a diminished online experience. Classroom pages may load slowly and viewing large audio and video files may not be possible.

Hardware Requirements

  • Processor - 2GHz Processor or Higher
  • Memory - 1 GB RAM Minimum Recommended


PC Software Requirements

  • Operating Systems - Windows 7 or higher
  • Microsoft Office 2013 or higher. Also, you could use a general Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
  • Internet Browsers - Google Chrome is highly recommended
    • Cookies MUST be enabled
    • Pop-ups MUST be allowed (Pop-up Blocker disabled)
  • The Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
  • PowerPoint Viewer (if you do not have PowerPoint)
  • Adobe PDF Reader
  • QuickTime, Windows Media Player &/or Real Player


MAC Software Requirements

  • Operating Systems - Mac OS x 10 or higher with Windows
  • Mac office programs or a Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
  • Internet Browsers- Google Chrome is highly recommended
    • Cookies MUST be enabled
    • Pop-ups MUST be allowed (Pop-up Blocker disabled)
  • The Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
  • PowerPoint Viewer (if you do not have PowerPoint)
  • Adobe PDF Reader
  • Apple QuickTime Media Player